Our consultancy focuses on the everyday processes that keep a retail or wholesale business running. This can include order processing, stock control, customer service workflows, administrative routines and the way information moves between different parts of your business.

We review the areas you want to improve and provide practical recommendations based on your current working arrangements.

Our services are intended for small retail and wholesale businesses that want to review or organise their internal operations. This may include businesses dealing with product orders, stock movements, customer enquiries, routine administration or several connected processes.

You do not need a large team or a complicated management structure to benefit from a clearer way of working.

Visit our contact page and provide your name, contact details and a short description of the support you are looking for. It is helpful to mention the operational area you want to discuss and any particular difficulties you are experiencing.

We will review your enquiry and contact you to discuss the next steps, the proposed scope and suitable arrangements.

Prepare a brief description of your current processes and the issues you would like to address. Relevant examples might include order records, stock tracking methods, customer enquiry procedures or internal task lists.

Only provide information that is relevant to the agreed review. Do not send passwords, payment card details or other unnecessary confidential information.

Yes. You can ask us to focus on a particular operational area, such as order handling, inventory management, customer service or administration. You do not have to request a review of every part of your business.

We will discuss the work involved before confirming the service so that the agreed scope is clear.

Each service has a stated starting price. The final fee depends on the work involved, the number of processes being reviewed, the information available and the complexity of the requirements.

We will explain the proposed scope and confirm the applicable fee before you agree to proceed. No additional work will be treated as part of the booking unless it has been discussed and agreed.

Sending an enquiry does not automatically confirm a booking. We first review your requirements and discuss the proposed service, fee and timing.

Your booking is confirmed when we have agreed the arrangements in writing and sent you a confirmation containing the relevant service details.

Please submit your booking request at least 24 hours before your preferred consultation time. Same-day bookings are not available.

All appointments are subject to availability and written confirmation. For projects involving several processes or substantial document reviews, additional notice may be needed.

Yes. Please contact us at least 24 hours before your scheduled appointment if you need to request a different date or time.

We will check availability and confirm any revised arrangements in writing. Requests made at shorter notice will be considered where circumstances and availability allow.

Send your cancellation request in writing as soon as possible, including your booking details and preferred contact information.

Any refund will depend on whether the service has started, what work has already been completed and the cancellation rights that apply to your booking. Please refer to our Cancellation & Refund Policy for the full arrangements.

Payment arrangements are discussed after we have reviewed your requirements and confirmed the proposed service. The applicable amount, payment method and payment timing will be provided before you proceed.

Please follow the payment instructions issued with your confirmed booking or invoice. Do not send payment details through general enquiry messages.

Depending on the agreed service, you may receive an operational review report, a summary of findings, workflow recommendations, an inventory management template or a customer service process guide.

The format and contents will be confirmed as part of the service scope. Deliverables are normally provided electronically using the agreed method.

The timescale depends on the size of the review, the number of processes involved and how quickly the required information is provided.

A focused consultation may require less preparation than a project involving several operational areas. We will discuss the expected timetable before confirming the work.

No specific commercial result can be guaranteed. Our recommendations are based on the information available and are intended to help you review and improve your working processes.

The results depend on factors such as implementation, staffing, business decisions and market conditions. You remain responsible for deciding whether and how to apply the recommendations.

You can contact us through the website contact page or email consult@mayfieldbusinessadvisory.net .

Include your booking reference or the date of your appointment, together with a short description of your question. This will help us identify the relevant arrangements and respond more efficiently.